Reference

Privacy Policy for Your Account

Q: Can I ask for a copy of my account data?

Yes. Email privacy@cupangjp.bet from a contact linked to your account and include your username. We may verify your registered mobile number before sending account data to protect it from the wrong person.

cupangjp keeps this Privacy Policy close to your account flow: before you open an account, you can see what data we collect for login, wallet checks and game-session…

DANA data checksOVO wallet contextGoPay account recordsQRIS transaction logsLocal-law access

Explore Lobby Read FAQ

What We Collect and Why

cupangjp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account data lets us run the lobby, protect wallet activity and answer privacy requests without asking you to repeat the same details. We collect the details you provide during registration, such as mobile number, username and password choices, then add operational records like IP address,

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device type, login time, payment reference and game-session logs for titles such as Treasures of Aztec or Super Bingo. We use this data to verify account access, trace DANA, OVO, GoPay and QRIS payments, prevent duplicate accounts and respond to questions sent to our privacy contact.
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If you access from Bandung on mobile data and later switch to Wi-Fi, the device and network change may be recorded for account security. Eligibility and access always depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACTS

Where to Ask About Privacy

A privacy question should reach the right team quickly, so we keep contact paths visible from the account menu and the footer.

Live chat Our live chat runs 09:00–02:00 WIB from the help button in your account menu. Use it for quick privacy questions about login records, cookie choices or a wallet reference you do not recognise.

Privacy email Send detailed privacy requests to [email protected] with your username and registered mobile number. We use email for data access, correction or deletion requests because it keeps a written record for you and us.

WhatsApp support WhatsApp support is available 10:00–23:00 WIB for account ownership checks before privacy action. We will not ask for your full password, and we keep payment references masked when discussing DANA, OVO, GoPay or QRIS.

DATA HANDLING

How We Protect Your Details

We treat privacy as an account operation, not a hidden legal page. The same care used for wallet checks applies to identity changes, cookie storage and game-session records.

Account records

Registration creates a profile with your username, mobile number, password status and login history. We use those details to confirm your identity when you ask to change data or recover access from a new device.

Payment traces

DANA, OVO, GoPay and QRIS transactions create references, timestamps and status codes. We store those records so our wallet team can match a payment to your account without exposing full wallet credentials.

Cookie choices

Cookies help keep you signed in, remember language preference and detect repeated failed logins. You can clear cookies through your browser settings, then sign in again to refresh the account session.

Device signals

We record device type, browser, IP address and session timing when you use the lobby. A sudden location or device change can trigger an extra account check before private wallet data is shown.

Retention checks

We keep data only as long as needed for account operation, payment tracing, security checks and legal duties. When a record is no longer needed, we remove it or separate it from your account profile.

Change requests

You can ask us to correct mobile number records, close outdated sessions or remove data that is no longer required. We may ask for account proof before making changes to protect your privacy.

Privacy Questions We Hear Often

These answers explain how this Privacy Policy works when you create an account, open the lobby, use local payments or contact support. They focus on data handling only, so you can decide what to share before you join and know how to reach us later if something changes.

We collect the details you enter during registration, including username, mobile number and password status. We also record login time, device type and IP address so we can protect your account and answer privacy requests.

We store payment references, timestamps and status results to match wallet activity with your account. We do not need your full wallet credentials; the record helps us trace a deposit or withdrawal question safely.

Yes. Email [email protected] from a contact linked to your account and include your username. We may verify your registered mobile number before sending account data to protect it from the wrong person.

Contact live chat or privacy email with the old detail, the new detail and proof that you control the account. We may ask for your last login date or recent QRIS reference before changing private records.

Cookies help keep your session active and remember basic preferences. Game-session records are stored separately with time, device and title activity, such as Aviator or Fish Hunter, so account access can be checked later.

You can request deletion through privacy email. Some records may need to remain for payment tracing, security checks or legal duties, but we remove or separate data when it is no longer needed.

Only team roles that need the data for account help, wallet tracing, security checks or legal duties can access it. Support will mask sensitive details and will not ask you to share your full password.

Privacy Policy for Your Account

Where to Ask About Privacy

How We Protect Your Details

Account records

Payment traces

Cookie choices

Device signals

Retention checks

Change requests

Privacy Questions We Hear Often

01 What personal data does cupangjp collect when I open an account?

02 Why do you store DANA, OVO, GoPay or QRIS payment records?

03 Can I ask for a copy of my account data?

04 How do I correct my mobile number or account details?

05 Do cookies track my game sessions?

06 When can my data be deleted?

07 Who can see my private account data?

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